The McChronicles received this comment to a posting today, "As a Manager for quite sometime now, I really believe that we are not given the best resources to give 100 percent total customer satisfaction as we once did. The ops managers are more concerned about labor costs than service times and quality of a customers visit. "
As consumers, and as people who are very interested in seeing McDonald's attain greatness, we wonder what could be done to empower the crew to deliver great customer satisfaction. What do you crew members out there think? Remember, the company needs to make a profit, it couldn't exist otherwise, so keep your suggestions practical.
Let us know what your expertise tells you.
Tuesday, 8 November 2005
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