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Wednesday, 9 November 2005

Hurricane Katrina and McDonald's - Aftermath

Posted on 16:21 by Unknown
The McChronicles has been receiving reports from a McDonald's owner who has been volunteering to assist those affected by Hurricane Katrina. See an earlier posting on Katrina and McDonald's.

First, let's learn a little about the person:

  • "I check your site (McChronicles) every so often because I’m in the second generation owner/operator program"
  • "I just returned from Gulfport, Mississippi, where I was helping the stores down there with a major staffing crisis, post Katrina."

And here are their comments on the storm's aftermath:

  • " I think people who do not live in the affected areas are beginning to forget that people down there still need help. It will be years before they recover."

And here are some of their comments regarding McDonald's and the storm's aftermath:

  • "You can imagine with all the construction workers and relief workers they are very busy, and the fact that they have very few employees (their workforce was decimated by people just leaving or receiving money from FEMA) they can’t even open their lobbies some days. "
  • "For two months they’ve (McDonald's) been flying people in from all over the country who have volunteered their time, to work in the stores. The goal here is to take care of the 'McFamily.' "

The McChronicles was even sent some very unique and special images of one McDonald's restaurant that suffered extreme damage. On that topic, "I was told that this store had just had a very expensive reimage and had been open for 6 hours before the storm hit. Bad luck." Here are a few of the pictures sent to The McChronicles.

  • a full view of the annihilation
  • the golden arches
  • open-air dining room
  • congested drive-thru

The McChronicles is proud of McDonald's for showing such compassion for their colleagues and their community. And we wish all those affected by the event a speedy recovery.

Top Image: Flick'r, posted by starmud

Other Images: Submitted by reader

McChronicles: a blog about, not affiliated with, McDonald's.

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McChronicles in Aruba

Posted on 16:15 by Unknown
Okay - well our SHIRT made it.

Here is the globe-trotting Jan-Willem sporting The McChronicles sport polo, complete with our designer McChronicles logo. No word on whether or not he was wearing The McChronicles thong. Let's keep that a secret.

Contributed Image: Jan-Willem
McChronicles: a blog about, not affiliated with, McDonald's.
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Ashlee Simpson Visits McDonald's

Posted on 11:59 by Unknown
Our good friends at FastFoodWeblog have an interesting post of an alleged entertainment TV story on Ashlee Simpson visiting a Canadian McDonald's in the wee hours of the morning. At least that's what it seems to be - we can never really be sure in this digital media age.

The person in the video sure seems to be a bit strange-acting. We won't attempt to guess why. The things that the McDonald's crew has to put up with!

You can check it out at
FastFoodWeblog. While there, say "Hi" to Jan-Willem, and tell him The McChronicles sent you.

Image: FastFoodWeblog
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Tuesday, 8 November 2005

To Improve McDonald's Customer Satisfaction ...

Posted on 17:06 by Unknown
The McChronicles received this comment to a posting today, "As a Manager for quite sometime now, I really believe that we are not given the best resources to give 100 percent total customer satisfaction as we once did. The ops managers are more concerned about labor costs than service times and quality of a customers visit. "

As consumers, and as people who are very interested in seeing McDonald's attain greatness, we wonder what could be done to empower the crew to deliver great customer satisfaction. What do you crew members out there think? Remember, the company needs to make a profit, it couldn't exist otherwise, so keep your suggestions practical.

Let us know what your expertise tells you.
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Monday, 7 November 2005

McDonald's Monopoly Game Concludes

Posted on 17:59 by Unknown
Here's the official McChronicles Monopoly game board on the wall of McChronicles Central Command.

Let the record note that we won nothing but a drink. And that was after our over-enthusiastic team spent an inordinate amount of time, money, and calories seeking gratification.

As you can see by our game board, some of us believed in putting only ONE game piece on each space, while others among us wanted to put every piece collected onto the board. If we had put every piece we collected onto the board, it would have been massive (should have).

Our favorite part of the game was being approached in a dining room by a woman who whipped out her piece-laden board and offered to trade pieces with us. Cool! She must have sensed our zeal. We asked her for an interview but she would have none of that. She just wanted the Viper (with chances of winning = 1 in 17,836,429,305).

It was fun.

Image: The McChronicles
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The McChronicles Has Mail

Posted on 17:33 by Unknown
You may remember when The McChronicles filed the comment with Atlanta's Hartsfield-Jackson International Airport.

Our issue was, they have no McDonald's!

Well, we received a reply. Their letter was nice, and they promised they'd look into it. The Concessions Assistant Manager might be contacting us soon!

The great thing is that they have a working system for dealing with comments. Hats off to the Atlanta airport team. The McChronicles hopes to enjoy a McDonald's meal there soon.

Images: The McChronicles

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Friday, 4 November 2005

McDonald's Gift Card

Posted on 07:46 by Unknown
The McChronicles has been experimenting with/using the McDonald's gift card lately. We are all finding it easy to use - though the occasional new McDonald's crew member isn't too sure how to process it. According to the company's website, "McDonald's Cards are currently available in limited test markets."

In a previous experience/post, we had some difficulties with a transaction and an uncertainty as to how our card was debited. So, we used the toll-free number on our receipt to check the card's balance. The automated teller process was quick and easy, and we found that our balance was exactly proper.

So, why would a person want to tie up their money and purchase a card that can only be used at McDonald's? For the same reason that
debit cards are used, and more. Though debit cards have their drawbacks, these small cash amount cards are excellent for use as gifts and for making sure the money is used for food.

Our experience buying, using, and verifying the McDonald's gift card was excellent. Used properly, this card is an excellent tool.

Image: McChronicles
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