McChronicles

  • Subscribe to our RSS feed.
  • Twitter
  • StumbleUpon
  • Reddit
  • Facebook
  • Digg

Friday, 20 January 2006

McDonald's Supplies

Posted on 14:26 by Unknown
For the customer, the moment of truth is NOW. Every time we walk into a McDonald's, it's OUR time, OUR experience, and OUR judgment. Actually, isn't it the same for all consumer-based businesses?


So, like anyother customer, when The McChronicles dropped into Utica, NY's Mohawk Street McDonald's for a late lunch today, we hoped, expected that all would go well. Alas, it was not so.

  • Store: Mohawk Street, Utica, NY
  • Store #: 5340
  • Time: 13:30
  • On Line Wait: 0 seconds
  • Order Wait: 45 seconds (fairly complex order for two people)
  • Quality: good
  • Service: very good
  • Cleanliness: good (this store always manages to look good, even in the winter)

Even though the store has two very large capacity napkin dispensers (the kind we rave about on The McChronicles), they were empty. These dispensers offer the crew both large capacity AND a simple, foolproof, early warning that the supply is dwindling. Both were empty. See the image - the red indicator was screaming at us from across the room (directly in front of, and near, the counter staff).

Then, when we went for the ketchup, the little paper cups were totally depleted.

When we asked the crew to help out - they did so in a very apologetic, helpful, and quick manner. They were very nice about it - and the whole affair wasn't that big of a deal (saved by the great attitude of the crew).

But ... this was the moment of truth. A customer decided to grant a company their business. A customer expected to receive the service that is touted in all the advertisements. A customer was about to build/reinforce an impression of this business.

McDonald's, take care not to get so busy that you run completely out of the 1,000 napkins that the dispensers will hold. Be sure that your customers can get all the stuff they need, when they need it.

The McChronicles: A blog about, not affiliated with, McDonald's.
Images: The McChronicles
Email ThisBlogThis!Share to XShare to FacebookShare to Pinterest
Posted in | No comments
Newer Post Older Post Home

0 comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Popular Posts

  • McDonald's ANGUS THIRD POUNDER Burger Experience
    The McChronicles was delighted with the prototype McDonald's Angus Third Pounder during our visit to the corporation's ultra-top sec...
  • Double Cheeseburger Issue (part 3)
    The McChronicles enjoyed yesterday's double cheeseburger so much that ... well ... you know. Today The McChronicles and a friend stoppe...
  • McDonald's Murals
    Some McDonald's offer up some tasty murals that depict either a theme or their local beauty. Here are two examples: The first is a recen...
  • QSCV WATCH
    McDonald's subscribes to the QSCV motto: Quality, Service, Cleanliness, and Value. In fact, that's what we, as consumers, have been ...
  • The McDonald's You Don't Know
    Squidoo is a website that allows people to make " their own "lenses" on their favorite stuff and ideas ". One of the coo...
  • The Mc10:35
    According to info posted on The Consumerist website , there is, " a McDonald's secret menu item that can only be ordered during the...
  • Whoa!
    What's this? Apparently someone is seriously attempting to combine fashion with the world's most famous fast-food clown. Several rel...
  • Good News/Bad News in Greenville
    Quality: Very Good (cheeseburgers were wrapped up neatly and had an overall appetizing appearance, same for fries) Service: Online Time: N...
  • Insights
    The McChronicles spoke with a multisite McDonald's owner recently. We were told these interesting tidbits: 1) the total units of chicken...
  • Simpsonville, SC Does Good
    Location: Simpsonville, SC Address: Fairview Road Time: 8:30 PM Outside Appearance: Overall good, but there was some trash in the parkin...

Categories

  • 1 minute to move it (2)
  • 50th Anniversary (1)
  • advertising (1)
  • airport (1)
  • angus third pounder (1)
  • angus third pounder custom creation (1)
  • beverage (2)
  • Big Mac (2)
  • big mac custom creation mini (1)
  • blog (9)
  • bob langert (1)
  • buns (1)
  • card (1)
  • celebration (1)
  • changning (1)
  • charity (1)
  • chef dan coudreaut (1)
  • chicago (2)
  • chicken (1)
  • china (5)
  • Christmas (1)
  • chung (1)
  • clean (1)
  • coca (1)
  • coke (1)
  • cola (1)
  • corporate sustainability (3)
  • delivery (1)
  • disclosure (1)
  • dispenser (2)
  • dollar menu (1)
  • double cheeseburger (4)
  • drive-thru (5)
  • egg nog (1)
  • elfyourself (1)
  • escape 2 africa (2)
  • fast (8)
  • fast food (16)
  • fastfood (14)
  • filet (1)
  • fish (1)
  • food (10)
  • french fries (1)
  • gold (1)
  • green building (1)
  • hamburger (10)
  • hamburger university (3)
  • happy meal (1)
  • happy meal nutrition fast food (1)
  • health (2)
  • ho (1)
  • holiday (2)
  • hygiene (2)
  • iceland (1)
  • international (3)
  • internet (1)
  • jibjab (1)
  • johnstown (1)
  • kitchen (1)
  • la mesa california mccafe (1)
  • lab (1)
  • laboratory (1)
  • lettuce (1)
  • line (1)
  • lov fryer (1)
  • macy's (1)
  • madagascar (2)
  • Mary Dillon (1)
  • mccafe (2)
  • mcchronicles (29)
  • mcchronicles mcdonalds mac snack wrap big fast food (1)
  • mcdelivery (2)
  • mcdonald's (31)
  • mcdonalds 10:35 breakfast egg mcmuffin mcdouble mashup (1)
  • mcdonalds secret menu mcchronicles (1)
  • mcdonalds water bottle deposit sustainability recycling trash waste (1)
  • McDouble (4)
  • mcgold (1)
  • mcnuggets (1)
  • mcshuffle (1)
  • media (6)
  • milkshake (1)
  • monopoly (1)
  • new hartford (1)
  • new york (2)
  • nuggnuts (1)
  • nutrition (1)
  • ny (2)
  • o'hare (1)
  • oc register (1)
  • olympian (2)
  • olympics (2)
  • one minute to move it (2)
  • packaging (2)
  • parade (1)
  • patricia sowell harris mcdonalds book none of us is as good as all of us diversity (1)
  • pennsylvania (1)
  • pounder (2)
  • produce (1)
  • promotion (1)
  • quality (1)
  • quarter (2)
  • quarter pounder (2)
  • queue (1)
  • ronald mcdonald house (2)
  • safety (1)
  • scholarship (1)
  • shake (1)
  • shanghai (2)
  • Shawn Johnson (2)
  • skinner (1)
  • social media twitter (1)
  • taipei (1)
  • taiwan (1)
  • thanksgiving (1)
  • Tokyo (2)
  • wait (1)
  • website (1)
  • wei ting (1)
  • winter soup menu (1)

Blog Archive

  • ►  2011 (1)
    • ►  December (1)
  • ►  2010 (5)
    • ►  May (1)
    • ►  March (2)
    • ►  February (2)
  • ►  2009 (16)
    • ►  December (1)
    • ►  October (3)
    • ►  September (3)
    • ►  August (3)
    • ►  March (4)
    • ►  February (1)
    • ►  January (1)
  • ►  2008 (55)
    • ►  December (6)
    • ►  November (7)
    • ►  October (14)
    • ►  September (8)
    • ►  August (3)
    • ►  July (3)
    • ►  June (1)
    • ►  May (2)
    • ►  March (4)
    • ►  February (2)
    • ►  January (5)
  • ►  2007 (70)
    • ►  December (3)
    • ►  November (5)
    • ►  October (2)
    • ►  September (9)
    • ►  August (14)
    • ►  July (7)
    • ►  June (4)
    • ►  April (1)
    • ►  March (8)
    • ►  February (11)
    • ►  January (6)
  • ▼  2006 (114)
    • ►  December (8)
    • ►  November (4)
    • ►  October (19)
    • ►  September (6)
    • ►  August (2)
    • ►  July (13)
    • ►  June (2)
    • ►  May (6)
    • ►  April (11)
    • ►  March (9)
    • ►  February (9)
    • ▼  January (25)
      • A McDonald's Wedding (almost)
      • Taipei McDonald's Cleans Up (side down)
      • A McDonald's Valentine's Day Proposal
      • Multiple Arch Cards
      • Washington Mills McDonald's Funky PlayPlace
      • McChronicles Views Official McDonald's Blog
      • NBC Today Show Losing Weight At McDonald's
      • Shapes of Chicken McNuggets
      • McDonald's Supplies
      • Ramapo Rules!
      • China + McDonald's + Olympics = COOL PLACEMAT
      • China's NEWEST McDonald's Drive-Thru Rocks!
      • McDonald's Hamster Ad
      • McShawarma Ad: A Fun Takeoff from Israel
      • Interview: Shenzhen's Jean Si
      • In-Store Videos: Singapore
      • Hong Kong International Airport's McCafe
      • McDonald's Political Cartoon
      • The Cost of Lovin' It
      • Singapore Tanglin Mall McDonald's
      • McDonald's Open 24/7 In Singapore
      • Singapore Queensway Ridout Japanese Tea Garden McD...
      • McDonald's Promotes FAN-tastic New Rice Sandwiches...
      • Singapore McDonald's Introduces Two FAN-tastic San...
      • Singapore McDonald's Offers REWARDS Program
  • ►  2005 (239)
    • ►  December (12)
    • ►  November (23)
    • ►  October (30)
    • ►  September (24)
    • ►  August (19)
    • ►  July (9)
    • ►  June (5)
    • ►  May (6)
    • ►  April (18)
    • ►  March (39)
    • ►  February (54)
Powered by Blogger.

About Me

Unknown
View my complete profile