Sunday, 3 April 2005
Utica's Mohawk Street McDonald's ranks very high in some categories, and looks weak in others.
The McChronicles visited this store today and was (as usual) impressed with the cleanliness and orderliness. When it comes to cleanliness, this place always rates high.
Today our team watched, incredulous, as customers backed up for almost ten minutes. The amazing part was that people seemed to be waiting for coffee, apple pies, and hamburgers!
While the store staff sure seems friendly, the also seemed to just not "get it" when it comes to optimizing transactions. As the crowd swelled, no manager stepped in to sort out the situation. Nothing seemed to get fixed - people just waited for "standard operating procedure".
All the ingredients are there for an EXCELLENT store. The McChronicles hopes it all comes together.
The McChronicles visited this store today and was (as usual) impressed with the cleanliness and orderliness. When it comes to cleanliness, this place always rates high.
Today our team watched, incredulous, as customers backed up for almost ten minutes. The amazing part was that people seemed to be waiting for coffee, apple pies, and hamburgers!
While the store staff sure seems friendly, the also seemed to just not "get it" when it comes to optimizing transactions. As the crowd swelled, no manager stepped in to sort out the situation. Nothing seemed to get fixed - people just waited for "standard operating procedure".
All the ingredients are there for an EXCELLENT store. The McChronicles hopes it all comes together.
Saturday, 2 April 2005
Location: Simpsonville, SC
Address: Fairview Road
Time: 8:30 PM
Outside Appearance: Overall good, but there was some trash in the parking lot.
Service Time: Less than 4 minutes
Stated Order: A number 3
Order Filled: A number 3
Motif: Early '70s Hooterville
Summary:
Service time was acceptable. The McShuffle (see earlier post) lasted about 3 minutes. Longest wait was on the fries.
The dining room looked good except for the back of the store where there where fries all over the floor.
The dining room order was nicely arranged.
The assembly of the double 1/4 pounder looker rushed.
Overall Customer Rating: Good
Address: Fairview Road
Time: 8:30 PM
Outside Appearance: Overall good, but there was some trash in the parking lot.
Service Time: Less than 4 minutes
Stated Order: A number 3
Order Filled: A number 3
Motif: Early '70s Hooterville
Summary:
Service time was acceptable. The McShuffle (see earlier post) lasted about 3 minutes. Longest wait was on the fries.
The dining room looked good except for the back of the store where there where fries all over the floor.
The dining room order was nicely arranged.
The assembly of the double 1/4 pounder looker rushed.
Overall Customer Rating: Good
A McChronicles team hit the New Hartford McDonald's at 1:30PM yesterday just as two waves of school bus action was subsiding. A Clinton HS bus was filling up and departing, and some kindergarten party was just winding down inside the dining room. Needless to say, the crew was stressed and the place was messed up a bit.
The New Hartford crew was just awesome. Our order was taken politely and quickly. And it was obvious that the crew (every single person observed - counter, cooking, dining room) really cared about doing a great job. Even as 50 kids wrapped up their ravaging of the store, the crew was still smiling (even joking). The cleaning girl sprang into action, the floor got mopped, the papers were disposed of, and the condiments were refilled. The counter people were great, and the cooks were laughing while they kept up with the new orders.
There were sales stats for the store posted on a whiteboard - with a call to maintain a focus on QSC (quality, service, cleanliness).
Speaking for all customers - we truly appreciate the New Hartford store's experience. Great job.
The New Hartford crew was just awesome. Our order was taken politely and quickly. And it was obvious that the crew (every single person observed - counter, cooking, dining room) really cared about doing a great job. Even as 50 kids wrapped up their ravaging of the store, the crew was still smiling (even joking). The cleaning girl sprang into action, the floor got mopped, the papers were disposed of, and the condiments were refilled. The counter people were great, and the cooks were laughing while they kept up with the new orders.
There were sales stats for the store posted on a whiteboard - with a call to maintain a focus on QSC (quality, service, cleanliness).
Speaking for all customers - we truly appreciate the New Hartford store's experience. Great job.
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