Saturday, 5 March 2005
The Oneida Wal Mart McDonald's It all started out innocently enough. A team from the McChronicles headed out to the Oneida Wal Mart McDonald's. They encountered mild disappointment. The store seemed to be functioning well, but the general feel was pretty poor. After arriving at the store (deep in the back of Wal Mart) they found that it was buried behind shabby displays and an unruly gang of abandoned shopping carts.
Friday, 4 March 2005
Quality: Fair - brown, wilted lettuce in salad
Service: Online Time: 0.00 minutes Order Wait: not measured - very fast
Cleanliness: Good
Theme: Bistro
A McChronicles field reporter grabbed a quick salad lunch at the Route 5 New Hartford McDonald's drive thru yesterday (we know, we're going there a lot lately). The exchange was very expeditious - no line and good service.
Two issues arose - both related to service:
1) The speaker clarity at the drive thru was awesome! Based on the countless jokes we hear about bad drive thru speakers, we just expect ALL experiences to be a disaster. Not here.
2) The salad was a bit brown and wilted in places. Salad eaters are likely to be among the MOST health- and cleanliness-conscious of all McDonald's customers. They really notice problems with their food.
Another reporter did a drive-by just to look the back of the store over and reports that it is looking pretty good. This store had gotten a bit dumpy over the summer (the construction improvement activities hurt a bit). Overall, this store is coming back stropng. Great to hear!
Service: Online Time: 0.00 minutes Order Wait: not measured - very fast
Cleanliness: Good
Theme: Bistro
A McChronicles field reporter grabbed a quick salad lunch at the Route 5 New Hartford McDonald's drive thru yesterday (we know, we're going there a lot lately). The exchange was very expeditious - no line and good service.
Two issues arose - both related to service:
1) The speaker clarity at the drive thru was awesome! Based on the countless jokes we hear about bad drive thru speakers, we just expect ALL experiences to be a disaster. Not here.
2) The salad was a bit brown and wilted in places. Salad eaters are likely to be among the MOST health- and cleanliness-conscious of all McDonald's customers. They really notice problems with their food.
Another reporter did a drive-by just to look the back of the store over and reports that it is looking pretty good. This store had gotten a bit dumpy over the summer (the construction improvement activities hurt a bit). Overall, this store is coming back stropng. Great to hear!
Wednesday, 2 March 2005
New Hartford Route 5 (Seneca Turnpike) McDonald's
Quality: Very Good
Service: Online Time: 0.00 minutes, Order Wait: 0.25 minutes (awesome!)
Cleanliness: Good, the floor could have used some attention(~1:30PM)
Theme: Bistro
The McChronicles walked in. The place was empty. Two manager-looking people stood at the counter, ready to take the order. Words were said, buttons were punched, and before we could pocket the change the order was ready. Great job! Really great. Thanks.
Tuesday, 1 March 2005
McChronicles File Photo
Quality: Very Good
Service: Online Time: 0.00 minutes, Order Wait: 2.00 minutes (for two hamburgers), McShuffled
Cleanliness: Good, a few of the napkin dispensers were empty (~1:20PM)
Theme: None (starting to feel like "Slow")
New Hartford's Sangertown Square McDonald's is so darn convenient that it's hard to NOT go there. Another benefit is that it has some of the greatest McDonald's employees the McChronicles has ever encountered. So, can anyone tell us why it takes so long to get served here?
AFTER any lunch rush (there was no one on line when we approached, and only one person showed up after we ordered) it took the team two minutes to muster two hamburgers. And, to top it off, the order taker didn't attempt a single bit of customer service, chat, explanation, etc.
We LOVE McDonald's, and it hurts so much to see the potential being squandered like this.
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