The McChronicles just finished viewing the McDonald's webcast. It was a great event - we wish we could have been there.The history, pride, and enthusiasm for tomorrow were very strong. Kudos to the team that put this event together.You can view the recorded conferen...
Friday, 15 April 2005
Wednesday, 13 April 2005
McDonald's turns 50 this Friday. The McChronicles is disappointed that the company is not making more of the occasion. Admittedly, we don't know what it is like to walk a mile in their shoes, so no criticism.They are unveiling their newest store, in Chicago, to mark the day. Read about the Croatian immigrant who owns the new store, the company's timeline, and a few other details he...
Monday, 11 April 2005
A McChronicles Field Reporter offers this position on a recent experience:............Went to the Washington Mills, NY drive thru for a quick bite on Wed.one car ahead of me and went thru very fast.breakfast - egg & cheese bagel w/ a CokeThe first person who takes the order/money was excellent ...verypleasant and made the stop a positive overall ... the last person whofills the order ...didn't say 2 words and gave off an "I hate my jobaura"...and it wasn't busy!I believe when it comes to driving thru, its the first window guy (theone who takes...
April 15th is "McDonald's Day" - the anniversary of the company's founding.To celebrate this, the company is building a wild new store in the Chicago area.The latest design is a far cry from the modest first restaurant opened by Ray Kroc 50 years ago.Check it out.By John Schmeltzer Tribune staff reporterPublished April 10, 2...
Tuesday, 5 April 2005
Sunday, 3 April 2005
Store Address: West Butler Rd., Mauldin SCTime: 1:00 PMOutside Appearance: Overall very good - "The store was recently Re-Imaged" per the manager on duty.Service Time: 1 minute 20 SecStated Order: A number 3 and Fish Fillet sandwichOrder Filled: A number 3 and Fish Fillet sandwichQuality: fresh, hot and appetizing.Summary:Cleanliness: Immaculate, no unsightly trash or brooms out.Service time was very good at less than 2 minutes. The manager who waited on us was friendly, professional and efficient.The sandwiches were served up in attractive cardboard...
Utica's Mohawk Street McDonald's ranks very high in some categories, and looks weak in others.The McChronicles visited this store today and was (as usual) impressed with the cleanliness and orderliness. When it comes to cleanliness, this place always rates high.Today our team watched, incredulous, as customers backed up for almost ten minutes. The amazing part was that people seemed to be waiting for coffee, apple pies, and hamburgers!While the store staff sure seems friendly, the also seemed to just not "get it" when it comes to optimizing transactions....
Saturday, 2 April 2005
Location: Simpsonville, SCAddress: Fairview RoadTime: 8:30 PMOutside Appearance: Overall good, but there was some trash in the parking lot.Service Time: Less than 4 minutesStated Order: A number 3Order Filled: A number 3Motif: Early '70s HootervilleSummary:Service time was acceptable. The McShuffle (see earlier post) lasted about 3 minutes. Longest wait was on the fries.The dining room looked good except for the back of the store where there where fries all over the floor.The dining room order was nicely arranged.The assembly of the double 1/4...
A McChronicles team hit the New Hartford McDonald's at 1:30PM yesterday just as two waves of school bus action was subsiding. A Clinton HS bus was filling up and departing, and some kindergarten party was just winding down inside the dining room. Needless to say, the crew was stressed and the place was messed up a bit.The New Hartford crew was just awesome. Our order was taken politely and quickly. And it was obvious that the crew (every single person observed - counter, cooking, dining room) really cared about doing a great job. Even as 50 kids...
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